Once upon a time (2003), the Internet was full of jokes about the iPad. Just the name, containing the word “Pad” gave way to innumerable memes (disclaimer: one was mine).
The little tablet that could did not die in humour heaven but grew into a “didn’t know you needed it till you got it” general users’ unicorn. And then, five years later (2008), it appeared as a tool in the pointy end of an airplane (disclaimer: I still don’t own one but my superiors force its use).
It’s now been 11 years since MyTravel (later part of Thomas Cook) pioneered the use of an iPad as an electronic Technical Log (ok, trialed), so a review of the success score of these devices is in order. However, Googling “EFB project failures” and related terms does not yield an obvious answer (why look for successes when planning an IT transformation of operations?).
Either EFBs provide an implementation unicorn as well, or the question is phrased incorrectly. If “the average large IT project runs 45% over budget, 7% over time, and delivers 56% less value than expected.” (McKinsey and The Project Management Institute), how does this magic bullet work?
Perhaps the failure as such does not exist, only the efficacy of utilisation of the iPad (or Windows, or Android tablet). Does the EFB fit with a general operational digitisation strategy as an end-tool of two-way communication? If paper provides the same result, why change?
I would eagerly like to know how the following experiment goes for you: put an IT analyst, a Flight Ops engineer, a Pilot, and a Business Analyst in a room to find out how tablets fit in your operation (disclaimer: I’ve yet to hear of an airline that’s done this). Do not let them leave the room without 6 milestones the devices should deliver on.
What’s to fear? The technology will be obsolete in 3 years (MyTravel assumed so already in their pioneer project) but the addiction to convenience will not fade. A designated project owner (an EFB Manager) would be able to transform an implementation into a learning experience (since clearly, there’s no documented failure).
While we’re brainstorming possibilities, how about suctioning from this digital data source via a central enterprise data service bus? What if the iPad could feed data into a standardised format for a live company health dashboard, together with devices for technicians (eTechLog), sales agents (order log), customer feedback terminals (at the airport, online), on-board sale web-based order forms?
Flight Operations Challenge…Accepted.